Terms of Service

1. The short version

• The InferaStack Gateway is in development and not yet supplied to customers; the gateway clauses apply from the date it is released.
• A quotation is not an invoice — nothing is payable until we issue a tax invoice.
• Our prices exclude GST. GST of 10% is added and shown separately.
• Invoices are payable within 14 days unless the invoice says otherwise.
• You own your data and your prompts. We do not train models on your content.
• Nothing here limits your rights under the Australian Consumer Law.

2. Quotations

A quotation is an invitation to proceed, not a binding offer. It states the date until which the prices hold — normally 30 days from issue — and prices are subject to change after that date.

A quotation does not create a debt. No amount is owed and no payment is due until we issue a tax invoice. Any GST figure shown on a quotation is stated for information only, so a quotation does not support an input tax credit.

Where a quotation covers a subscription, deployment, or capacity reservation, our acceptance is subject to a written agreement between us covering scope, term, and service levels. We are not bound until that agreement is executed.

3. Prices, GST, and currency

All amounts are in Australian dollars (AUD). We are registered for GST.

Published and quoted prices exclude GST. GST of 10% is added and shown as a separate line, so the total payable on an invoice is the quoted fee plus GST. Where a price is presented to a consumer as a single figure, that figure is the total payable including GST, as required by section 48 of the Australian Consumer Law.

When the Gateway is released, token consumption through it will be metered per request and billed in arrears from our usage ledger. Model rates will follow the upstream provider’s pricing and will be returned with each API response.

Third-party charges you incur directly — for example your own AWS account costs — are your responsibility and are not included in our fees.

4. Invoicing and payment

• Tax invoices are payable within 14 days of the issue date unless the invoice states a different term.
• Pay only by the method shown on the invoice itself. Quote the invoice number as the payment reference.
• We will never contact you to change our bank details. If you receive payment instructions that differ from those printed on an official invoice — however convincing — do not pay them. Verify with us at info@inferastack.com first.
• We may suspend services on continued non-payment, after giving you notice and a reasonable chance to remedy.
• Amounts are payable without set-off or deduction, except as permitted by law.

5. Your data, prompts, and outputs

You retain all rights in the content you send through the gateway and in the outputs you receive. We claim no ownership of either.

We do not use your prompts or outputs to train models. We process them to deliver the service you requested, to meter usage, and to keep a metadata-only audit record. Audit records contain request metadata (such as tokens, cost, model, region and policy outcome); prompts and completions are not stored in them.

Request metadata is recorded for cost attribution and audit. Where you deploy privately, those records remain in your own environment. Personal information is handled under our Privacy Policy.

You are responsible for having the right to send us the content you submit, and for not submitting content that is unlawful. Where your workloads involve health, financial, or government information, the applicable controls are set out in the written agreement for your deployment.

6. Third-party model providers

When the Gateway is released, it will route requests to third-party inference providers, including Amazon Bedrock. Their availability, model behaviour, and output quality are outside our control, and their own terms apply to the models they operate. We are not liable for a provider’s outage, deprecation of a model, or change to its pricing, though we will tell you when we become aware of a change that affects you.

AI outputs are probabilistic. They can be wrong, incomplete, or misleading, and must not be relied on as professional advice. You are responsible for human review appropriate to the risk of your use case, particularly in clinical, legal, financial, and safety-related contexts.

7. Availability

When the hosted Gateway is released, we will aim to keep it available and reliable, but we do not promise uninterrupted service under these standard terms. A committed service level, if any, applies only where it is stated in a signed agreement.

Where availability commitments are given, they exclude scheduled maintenance we have notified, faults in your own systems or network, and failures of a third-party provider or of infrastructure we do not operate.

8. Confidentiality

Each of us may receive information the other treats as confidential. Neither of us will disclose the other’s confidential information except to people who need it to perform these terms and who are under equivalent obligations, or where disclosure is required by law. This obligation continues after the services end.

9. Intellectual property

We retain all rights in the gateway software, our documentation, and anything we develop in the course of providing the services, other than your content. Where a deployment includes configuration or code written specifically for you, the licence you receive is set out in the written agreement for that deployment.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any right or remedy you have under that law, and if any part of these terms would do so, that part does not apply.

Where the law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to re-supplying the services or paying the cost of having them re-supplied.

11. Liability

Subject to section 10, and to the extent permitted by law, neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, or loss or corruption of data.

Subject to section 10, and to the extent permitted by law, our total liability arising from the services is limited to the fees you paid us for the affected services in the twelve months before the event giving rise to the liability.

These limits do not apply to a party’s liability for death or personal injury caused by its negligence, for fraud, or for a wilful breach of confidentiality.

12. Term and termination

A subscription runs for the term stated on the invoice or in the signed agreement. Either of us may terminate for material breach that is not remedied within 30 days of written notice, or immediately if the other becomes insolvent.

On termination you must pay for services supplied up to that date. Fees already paid for a period of service you have used are not refundable, except where the Australian Consumer Law requires otherwise. On request within 30 days of termination, we will provide an export of your data held in the hosted service.

13. Changes to these terms

We may update these terms. The version and date above identify the current text, and the version that applies to an order is the one in force on the date of the quotation or invoice for that order. We will not change the terms of a signed agreement without your agreement.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and each of us submits to the non-exclusive jurisdiction of the courts of that State and the Commonwealth courts of Australia. Before starting proceedings, we will each try in good faith to resolve the dispute by discussion.

15. Contact

For anything about these terms, a quotation, or an invoice:

InferaStack Pty Ltd
Suite 3, 330 Wattle Street, Ultimo NSW 2007, Australia
info@inferastack.com